This Privacy Policy explains how Tailor's Touch processes personal data when you use the website, contact us, or request tailoring, alteration, remodelling, or upcycling services.
Data handling overview
We may collect contact details, inquiry details, project information, communication records, booking preferences, and payment-related information. Where a customer submits a garment for assessment, we may also process information about the item, its condition, requested alterations, and any materials supplied for the project.
We receive personal data directly from users through contact forms, email, phone calls, workshop visits, and booking requests. We may also generate information from project assessment, consultation notes, service records, and basic website usage data.
We may use essential cookies to support site operation, security, and form functionality. We may also use limited preference or analytics cookies to understand site performance and remember basic settings. Cookie categories may change if the website features are updated.
You may manage cookies through your browser settings and, where available, through on-site preference tools. Some cookies are necessary for the website to function, and disabling them may affect basic features or form submission.
We use personal data to respond to enquiries, assess garments and materials, prepare quotes, manage approvals, carry out alteration or remodelling work, arrange collection, process payments, maintain business records, improve website performance, and meet legal obligations. We may also use data to communicate about a project or to resolve service issues.
We may share personal data with trusted service providers that support website hosting, communications, recordkeeping, payment processing, or other operational functions. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.
We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.
To protect privacy, we may ask for information needed to verify your identity and locate the relevant records. If a request cannot be fully satisfied, we will explain the reason where the law requires us to do so.
We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where appropriate.
When this policy is updated, the revised version will apply from the date it is posted on the website unless a different effective date is stated. We may also provide a notice of material changes where appropriate.
Use the contact details below for privacy questions, data requests, or policy-related concerns.
